We want you and your pet to be fully satisfied! We accept returns within 30 days of purchase for unused items in their original condition. If you’re not happy with your purchase, simply reach out, and we’ll help with a return or exchange.

Absolutely! We use secure encryption methods to protect your payment and personal information. Your privacy and security are a top priority for us, and we do not share your details with third parties.

Once your order ships, we’ll send you a tracking link via email. You can use this link to monitor the delivery status. If you have any trouble tracking your order, please contact us, and we’ll be happy to assist.

Yes, we’re dedicated to selecting safe, durable, and engaging toys for dogs of all sizes. Most of our products are thoroughly tested by Pancake and Okami for quality and durability to ensure they’re both safe and enjoyable for your pet.

Yes, we ship to select countries outside the U.S. Shipping rates and delivery times vary depending on location. Please see our shipping policy or contact us if you need details about your specific country.

You can reach us via email at pankamishop@gmail.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours on business days.